Help — DKRIOL Mail
Quick guide to using your DKRIOL Mail professional email. If you can't find what you're looking for, contact us directly.
1. How to access your email
You can access your email in two ways:
- In your browser (webmail): go to webmail.dkriol.com, enter your full email address and password.
- In an email app: Outlook, Thunderbird, Mail (iOS/Android) or any other app of your choice, configured manually (see section 3).
2. Changing your password
After logging into webmail, go to Settings (gear icon) → Password, enter your current password and the new password twice. We recommend using a strong, unique password, different from your other online accounts.
3. Setting up on a phone, Outlook or Thunderbird
Regardless of your email domain (e.g. an address ending in @company.cv), always use these settings:
- Incoming server (IMAP): mail.dkriol.com — port 993 — SSL/TLS
- Outgoing server (SMTP): mail.dkriol.com — port 587 (STARTTLS) or 465 (SSL/TLS)
- Username: your full email address
Most apps also support automatic configuration — just enter the email address and password.
4. Common issues
- I forgot my password: use the "Forgot password" option on the login screen, or contact us.
- I'm missing some emails: check the Spam/Junk folder before assuming a message was lost.
- My email app won't connect: make sure you're using mail.dkriol.com as the server and the ports listed in section 3.
5. Need more help?
Contact us and we'll respond as quickly as possible:
suporte@dkriol.com